Privacy Policy

Privacy Policy

Last updated: August 20, 2026

Felcro operates this store and website—along with all related information, tools, features, and services—to provide you, the customer, with a reliable and authentic shopping experience (the "Services"). Felcro is powered by Shopify, which provides the platform that enables us to offer these Services to you. This Privacy Policy explains how we collect, utilize, and share your personal information when you visit, use, make a purchase, or otherwise interact with us. Should there be any conflict between our Terms of Service and this Privacy Policy, this document will take precedence regarding the handling of your personal data.

Please review this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read this document and understand how your information is collected, used, and disclosed as outlined below.

Personal Information We Collect or Process

When we mention "personal information," we mean data that identifies or can reasonably be connected to you as an individual. This does not include data that is strictly anonymous or de-identified. Depending on how you interact with our store and where you are located, we may collect or process the following categories of personal information (including inferences drawn from it), as permitted by law:

  • Contact details such as your full name, billing address, shipping destination, phone number, and email address.
  • Financial information including credit or debit card numbers, financial account details, payment confirmation, transaction specifics, and other payment-related data.
  • Account information including your chosen username, password, security questions, and saved preferences.
  • Transaction information such as the items you view, add to your cart, purchase, return, or exchange, along with your past order history.
  • Communications with us including any details you share when reaching out to our customer support team.
  • Device information such as details about your mobile device or computer, browser type, network connection, IP address, and unique device identifiers.
  • Usage information tracking how you navigate and interact with our Services on a daily basis.

Personal Information Sources

We gather personal information from these primary sources:

  • Directly from you when you set up an account, browse our store, contact customer support, or actively provide us with your details;
  • Automatically through the Services via cookies and similar tracking technologies when you use your device to browse our website;
  • From our service providers who help us operate our technology and who may process data on our behalf;
  • From our partners and other trusted third parties.

How We Use Your Personal Information

Depending on your interactions with Felcro, we use your personal data for the following essential purposes:

  • Provide, Tailor, and Improve the Services: We use your data to fulfill our contract with you. This includes processing payments, arranging shipping, managing returns, remembering your preferences, and maintaining your account. We also use this data to recommend relevant products and continuously improve the shopping experience we offer.
  • Marketing and Advertising: We may use your information to send promotional communications (like emails or text messages) and to display targeted online advertisements based on your browsing and purchase history on our store.
  • Security and Fraud Prevention: Your data helps us authenticate your account, ensure secure checkouts, and detect or prevent malicious, fraudulent, or illegal activities. Remember that you are responsible for keeping your account credentials safe; please contact us immediately if you suspect unauthorized access.
  • Communicating with You: We rely on your information to provide responsive, helpful customer support and to maintain a positive relationship with you.
  • Legal Reasons: We may use your data to comply with applicable laws, respond to valid legal requests from government agencies, or investigate potential violations of our store policies.

How We Disclose Personal Information

There are certain situations where we may share your information with third parties for legitimate business operations:

  • With Shopify, our vendors, and other service providers who handle IT, payment processing, shipping, analytics, and customer service on our behalf.
  • With marketing partners to provide advertising services. For instance, we use Shopify to help support personalized ads based on your online activity. These partners follow their own privacy guidelines. Depending on your location, you may have the right to opt out of targeted advertising.
  • When you explicitly direct or consent to us sharing your information, such as when processing a shipment or using a social media login integration.
  • With our corporate affiliates or within our broader organizational group.
  • During business transitions (like a merger) or to comply with legal obligations, enforce our terms, and protect the rights and safety of our users.

Relationship with Shopify

Felcro is hosted on the Shopify platform. Shopify collects and processes data regarding your use of our store to provide and improve the infrastructure. Information you submit is securely transmitted to Shopify and their third-party associates, which may be located internationally. We also utilize Shopify's enhanced features to improve our business operations, which means Shopify may process your data alongside information from other merchants. For full details on how Shopify handles this data and your associated rights, please review the Shopify Consumer Privacy Policy.

Third Party Websites and Links

Our store may contain links to external websites. If you click on links leading to platforms not controlled by us, you should review their individual privacy policies. We are not responsible for the security, accuracy, or privacy practices of these third-party sites. Any information you post on public forums or social networks linked to our store may be viewed by others without limitation. Linking to an external site does not imply an endorsement of its content.

Children's Data

Felcro is not designed for use by children. We do not intentionally collect personal data from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal details, please contact us to have it removed. We do not knowingly "sell" or "share" information of anyone under 16 years of age.

Security and Retention of Your Information

While we strive to protect your data, no security system is completely impenetrable. Information sent over the internet may not always be 100% secure, so we advise against sending highly sensitive details through unsecure channels.

We retain your personal data only as long as necessary to maintain your account, provide our Services, resolve disputes, and comply with our legal obligations.

Your Rights and Choices

Depending on your region, you may possess specific rights regarding your personal data. These are not absolute and may be subject to legal exceptions:

  • Right to Access / Know: The ability to request a copy of the personal data we hold about you.
  • Right to Delete: The ability to request the removal of your personal data from our systems.
  • Right to Correct: The ability to ask us to update inaccurate personal information.
  • Right of Portability: The ability to receive your data and transfer it to another service, under certain conditions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising: The right to stop your data from being used for targeted marketing. If you use the Global Privacy Control signal on your browser, we will automatically honor it as an opt-out request where applicable. Learn more at https://globalprivacycontrol.org/.
  • Managing Communication Preferences: You can stop receiving promotional emails at any time by clicking "unsubscribe" at the bottom of our messages. Note that you will still receive essential order and account updates.

If you live in the UK or the European Economic Area, you may also have the right to:

  • Objection and Restriction: Ask us to pause or limit how we process your information for specific purposes.
  • Withdrawal of Consent: Revoke your previously granted consent for data processing at any time (this does not affect processing that occurred before withdrawal).

To restrict Shopify merchants from using your data for ad services, visit https://privacy.shopify.com/en.

Complaints

If you have any concerns regarding our data practices, please reach out using the contact details below. Depending on your location, you may also have the right to appeal our response or file a formal complaint with your local data protection authority.

International Transfers

Your personal data may be transferred, processed, and stored outside your home country, including in the United States. When transferring data out of the European Economic Area or the UK, we utilize approved transfer mechanisms such as the European Commission's Standard Contractual Clauses to ensure your information remains protected.

Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

  • Email: hello@felcro.com
  • Phone: +1 307-227-4069
  • Address: M SHAHZAIB LLC, 312 W 2nd St, Unit A1184, Casper, WY 82601, United States.