Shipping Policy
At Felcro, we know that getting your authentic products quickly and safely is incredibly important. We have built our shipping process to be straightforward, reliable, and completely transparent so you always know what to expect.
Shipping Rates & Delivery Estimates
Good News: We are currently offering 100% FREE worldwide shipping on every single order for a limited time!
| Destination | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| United States & United Kingdom | $0.00 | 4 - 11 business days |
| Selected Countries* | $0.00 | 5 - 13 business days |
| Rest of the World | $0.00 | 7 - 18 business days |
*Selected Countries Include: Australia, Canada, Czechia, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Vietnam.
Our Late Delivery Guarantees
For USA, UK, and Selected Countries:
We stand behind our delivery estimates. If your package happens to arrive later than the expected window, simply email us at hello@felcro.com. To make things right, we will send you $1 cashback along with a $5 discount coupon for your next purchase.
In the highly unlikely event (affecting less than 0.01% of orders) that a package is delayed beyond 60 days, we will issue a full refund immediately. If that delayed order eventually shows up at your door, you get to keep all the items for absolutely FREE!
For the Rest of the World (International):
For locations outside of our "Selected Countries," deliveries can sometimes take between 35 and 45 days depending on the speed of local postal networks. Every single international order comes fully tracked. If your package takes more than 100 days, we will give you a full refund or send a replacement through a different carrier—your choice. Just like our standard guarantee, if the original delayed package arrives after we process the refund, you keep it for free.
We are proud to provide this cost-free delivery so you can shop our marketplace without worrying about shipping fees.
Order Processing Time
Fast dispatch is how we guarantee fast delivery. Our warehouse team works hard to pack and process your items within 1 to 3 business days. The moment your package leaves our doors, we will email your shipping confirmation and tracking numbers.
Taxes, Duties & Customs
We take care of all the necessary customs duties and import taxes on our end. When you shop with Felcro, the price you pay at checkout is the final price. You will never be hit with hidden clearance fees or unexpected charges at your door.
Returns & Replacements
Your satisfaction matters most. If any item arrives damaged, defective, or incorrect, please read through our official Refund Policy so we can quickly get you a replacement or a refund.
Mandatory Customs ID for Specific Countries
Felcro ships globally, but some local customs offices require specific ID numbers to clear incoming packages. If you live in one of the countries listed below, you must include your required ID number in the Notes Section during checkout.
Countries Requiring Personal ID Information:
- Brazil: CPF (Individuals) or CNPJ (Businesses).
- Italy: Codice Fiscale (Tax Code).
- Spain: Número de Identificación Fiscal (NIF).
- China: National ID number.
- Russia: Passport number or Tax Identification Number.
- South Korea: Personal Customs Clearance Code (PCCC).
- Turkey: Turkish Identification Number (T.C. Kimlik No.).
- India: Certain carriers require a TAX ID or Personal ID number.
Important Notice: Customs officials will verify this ID number before releasing your goods. The ID must exactly match the name of the person receiving the package. Leaving this out at checkout might cause customs to hold or return your order, creating major delays.
Need Help?
If you have any questions about tracking, transit times, or shipping areas, our customer support team is always ready to assist. Drop us an email anytime at hello@felcro.com.
Thank you for choosing Felcro. We are committed to delivering your favorite products straight to your door, safely and reliably.